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RETOURE

Wie müssen Sie vorgehen, falls Sie ein Produkt zurücksenden möchten?

Grilled skewers with grilled vegetables on the Videro windbreak

Return of articles from the online store


According to the cancellation policy, you can return goods ordered from the online store to us within 14 days of receipt.
To make the process as easy as possible, please follow these steps:


STEP 1 - REVOCATION

It is up to you in which way you clearly explain to us that you want to revoke the contract. We suggest the following options:

  • By filling out the return form, signing it and enclosing it in the package. To do this, proceed as described in step 2.
OR
  • by sending an e-mail to onlineshop@roesle.de
OR
  • by telephone. You can reach us on weekdays from 8-16 o'clock under 08342/912-0.


STEP 2 - ENCLOSE RETURN BILL

Please fill out the return bill and enclose it with the package. The completed and signed return bill is also valid as a declaration of revocation. Please remember to include your bank details so that we can refund you as soon as possible.



STEP 3 - CREATE LABEL

With the help of this DHL form you can request and download the label for the free return shipment.




STEP 4 - POST PARCEL

Print out the DHL label and affix it to the package (e.g. with adhesive tape) before posting the package at the post office. The return shipment is then free of charge for you.

If you have any questions about the return, please contact us at onlineshop@roesle.de or by phone 08342/912-0 (weekdays 8 am - 4 pm).


NOTE ON THE RETURN OF GRILLS DELIVERED BY FORWARDING AGENT


You would like to return a grill with a diameter of 60 cm or larger? Then please contact us directly at onlineshop@roesle.de or by phone 08342/912-0 (weekdays 8-16 o'clock). Since these grills are delivered by a forwarding agent, a return by mail (as described above) is unfortunately not possible.

Please note that the above modalities are not a prerequisite for the effective exercise of the right of withdrawal.

Returns from the Netherlands:



STEP 2 - ENCLOSE RETURN LABEL

Please complete the return label and enclose it with the parcel.
The completed and signed return form also serves as a declaration of cancellation.


STEP 3 - POSTING THE PARCEL

The consumer is responsible for the return charges when returning goods from the Netherlands.
Please stamp the parcel sufficiently and send it back to the following address:

RÖSLE GmbH & Co.KG
Returns Department
Johann-Georg-Fendt-Str. 38
87616 Marktoberdorf


NOTE ON RETURNS OF GRILLS DELIVERED BY FORWARDING

Would you like to return a grill with a diameter of 60 cm or larger? If so, please contact us directly at onlineshop@roesle.de or by telephone on 08342/912-0 (weekdays 8 am - 4 pm). As these barbecues are delivered by a forwarding agent, it is unfortunately not possible to return them by post (as described above).
Please note that the above-mentioned modalities are not a prerequisite for the effective exercise of the right of cancellation.
The buyer also bears the costs for return shipments via a forwarding agent from the Netherlands.